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FAQs

⚠️Important announcement regarding the current COVID-19 situation.⚠️

Due to the spread of the COVID-19 virus and subsequent international containment efforts our shipments are experiencing some delays. We would like to let our valued customers know that our teams are doing everything we can to minimize any such delays.

The current situation is as follows:

  • The pick-up time of French Post is limited to Tuesday through Thursday. Deliveries are made Wednesday through Friday. In some areas, all deliveries are suspended until further notice.
  • Shipments arriving in Australia are subject to a 14-day hold at Australian Border Force.
  • All other shipments can expect delays of at least 2 business days.

We thank our customers for their continued support and understanding.


FAQ

What payment methods do you accept?

We accept all major credit cards, such as VISA, Mastercard, AMEX.

When will my order ship?

Once you place your order and the payment is verified, please allow up to 1-2 business days to process and ship your order. In peak periods please allow for up to 5 business days for dispatch.

How long will it take to receive my order?

On average, it will take 7-15 business days for delivery.

I need to change or cancel something on my order. How can I do that?

If you need to change or cancel your order, please CONTACT US immediately. After 24 hours or once your order has been processed, we will be unable to make any changes or cancellations. 

My order status says "Unfulfilled". What does that mean?

"Unfulfilled" just means that we successfully received your order! Once your order is processed and shipped, you'll receive a tracking number and your order status will change to "Fulfilled."

How do I return an item?

If you are not satisfied with your purchase and wish to return an item, please Contact Us within 7 days from receiving your order. Any brand new product can be returned for a full refund. Please contact Customer Support with your order number as well as the reason for your return; they will schedule the return and provide you with the necessary information to move forward. Note, shipping charges are non-refundable.

Will shipping be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

What if the item(s) I received is defective, incorrect, damaged, or missing?

Please Contact Us within 7 days from receiving your order if you received merchandise that is defective, incorrect, damaged or missing. To ensure a smooth return, please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

How long is the return process, and when will I receive my refund?

Processing returns may take up to 5 business days from the day we receive your return. You should receive a confirmation email once your return has been processed. 

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-7 business days of receiving the returned item or cancellation request. 

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